Terms of Use

Last Updated: October 15, 2026

Visiting the Marzeluvo Website

These Terms of Use explain the conditions for accessing the Marzeluvo website, viewing its content, using its shopping functions, and communicating with our team.

Marzeluvo is operated by Chongqing Huanyue Information Technology Co., Ltd. References to “we,” “us,” and “our” mean that company as the store operator.

The company is responsible for purchases made through Marzeluvo, including order processing, fulfillment arrangements, customer support, returns, and refunds.

Read these terms alongside our Terms and Conditions, Terms of Service, and relevant store policies. These Terms of Use focus on website access and conduct. They do not introduce different shipping estimates, return requirements, cancellation rules, or refund periods.

Nothing in these terms removes mandatory consumer protections.

Browsing and Shopping

You may use the website to explore cosmetics and beauty essentials, review product information, compare available options, make lawful purchases, and contact us about the store or an order.

To make a purchase, you must have the legal capacity to enter into the transaction and authorization to use the selected payment method. A parent or legal guardian must make the purchase on your behalf if you cannot legally do so yourself.

Provide accurate information when completing checkout or requesting assistance. Check your contact email, delivery address, selected products, shades or other options, and quantities before paying.

Keep any login credentials confidential. Do not access another person’s information without permission or share credentials in a way that compromises personal records.

If you suspect unauthorized activity associated with your interaction with the store, email service@marzeluvo.com.

Conduct That Is Not Permitted

Your use of the website must not compromise its security, disrupt services, or infringe another person’s rights.

You must not:

• Place fraudulent orders or use payment information without authorization.

• Impersonate another person or knowingly supply false transaction details.

• Attempt unauthorized access to systems, accounts, or private records.

• Upload or transmit harmful code or malicious files.

• Deliberately disrupt checkout, website performance, or support channels.

• Collect or disclose another person’s personal information without authorization.

• Use deception to obtain goods, discounts, replacements, or refunds.

• Infringe intellectual property, privacy, or other legal rights.

• Use automated activity in a way that unreasonably burdens the website.

• Bypass restrictions intended to protect the store and its visitors.

We may restrict affected activity where reasonably necessary to address suspected fraud, misuse, or a security threat. Such action does not remove legitimate obligations concerning existing purchases, refunds, or applicable consumer remedies.

Understanding Product Information

Product pages help you assess an item before purchasing. Depending on the product, the available information includes its formulation, ingredients, shade, finish, size, supplied accessories, directions, and precautions.

Review the listing for the particular item you are considering. Information about one cosmetic product should not be treated as a specification for another.

Do not assume that a product is hypoallergenic, fragrance-free, suitable for sensitive skin, or compatible with a particular ingredient preference unless its individual information supports that statement.

If a detail relevant to your decision is unclear, contact us before purchasing. We can check the available information without promising suitability beyond what is supported for the item.

Images, Shades, and Individual Experience

Product photographs provide a visual reference. Lighting, screen settings, skin tone, and application can affect how a color or finish appears.

These variations do not excuse a product that is significantly different from its description. If you believe an item does not match the information provided, contact us with your order details and an explanation.

Individual preferences and experiences can differ. Website content should not be understood as a guarantee that every product will produce the same result for every customer.

Follow the directions and precautions supplied for the item. General beauty suggestions do not replace the product’s instructions.

Product Use and Questions

Use cosmetics only for their intended purpose and application area. Review any storage requirements, expiry information, and period-after-opening guidance provided with the product.

Stop using an item if you experience irritation or another unwanted reaction. Do not use a product that appears damaged, contaminated, or unsafe.

For a product concern, contact service@marzeluvo.com with the item name, order number, and a brief description of the issue. Avoid sending detailed medical records or other sensitive health information unnecessary to explain your request.

These instructions do not remove our responsibilities for product safety, accurate descriptions, or remedies for defective goods.

Corrections to Website Content

An error or outdated detail can occasionally appear in product information, pricing, promotional conditions, or other website content.

If you notice something that appears incorrect, contact us with a link to the relevant page and a description of the concern.

We may correct information when an error is identified. A correction does not automatically remove rights associated with an existing purchase.

If an error materially affects an order, we will explain the issue and available resolution. We will not increase the agreed purchase price or substitute another product or shade without your consent.

If a paid order cannot be fulfilled and is canceled, the applicable payment will be refunded under our published arrangements.

Rights in Website Materials

The website contains descriptions, photographs, graphics, logos, designs, and other materials that may belong to us or be used with the rights holder’s permission.

You may view these materials for lawful personal browsing and shopping. Access to the website or purchase of a product does not transfer intellectual property rights in store content.

Unless authorized or permitted by law, you must not commercially reproduce protected content, redistribute product photographs or descriptions, sell website materials, or present protected work as your own.

Do not use Marzeluvo branding to falsely suggest sponsorship, approval, or affiliation with another business, product, or service.

If you believe content on the website infringes your rights, contact us with enough information to identify the material and explain your concern.

Details and Materials You Submit

Provide accurate information relevant to the purpose when completing checkout or contacting support.

For an existing purchase, include your order number and checkout email address where available. Photographs or videos submitted for a product issue should relate to the item and concern being reviewed.

Do not knowingly supply fabricated evidence, harmful files, unlawful material, or another person’s confidential information without authorization.

You retain any rights you hold in submitted materials. Sending a photograph for customer support does not, by itself, authorize us to publish it in advertising.

We use relevant support materials to assess the request, provide assistance, and maintain appropriate records as described in our Privacy Policy.

Protecting Your Information

Use a device and connection you trust when entering personal or payment details. Keep your browser updated and protect passwords and authentication codes.

Our support team will not ask you to email your full payment card number, card security code, password, or one-time verification code.

If an unexpected message claims to represent Marzeluvo and asks for payment or sensitive information, contact service@marzeluvo.com directly before responding.

When sending screenshots, conceal full card numbers, account balances, unrelated transactions, and other unnecessary private information.

No online service can guarantee protection against every security risk. Report concerns involving the store so we can review the available information and determine appropriate action.

Availability and Technical Interruptions

Maintenance, platform updates, technical faults, or security work can occasionally affect website access or particular functions.

We may update or temporarily restrict a function where reasonably necessary to maintain the store. We do not guarantee uninterrupted access to every page or feature.

If checkout leaves you unsure whether an order or payment was completed, contact us before repeatedly attempting the transaction. Include the purchase email address and any order reference available.

An interruption or feature change does not automatically cancel an existing purchase or remove our responsibilities for fulfillment, support, returns, or refunds.

If a technical problem prevents a time-sensitive request, contact us by email and explain the circumstances so we can review them.

Independent Websites and Service Providers

Marzeluvo uses Shopify and works with providers involved in payments, fulfillment, delivery, communications, and related services. The website may also contain links to independently operated pages.

Independent services can have their own terms and privacy notices. Review the relevant information when providing details directly to another organization.

A link does not mean that we endorse every statement or service on an external website. We do not control independent website content or operations.

The involvement of a provider in your Marzeluvo purchase does not remove our responsibilities toward you. Contact us if a purchase-related concern involves a payment, fulfillment, or delivery service.

Privacy and Your Preferences

Personal information associated with browsing, checkout, subscriptions, and customer support is handled as explained in our Privacy Policy.

That policy describes the information involved, its purposes, relevant disclosures, retention considerations, and how to submit privacy questions or requests.

Shopify and other providers may process information in countries different from your country of residence as part of their services.

Our Your Privacy Choices page provides guidance on contacting us about applicable preferences and rights.

Using the website or agreeing to these terms does not replace separate consent where consent is required for a particular activity.

Purchase Policies to Read Together

The following pages explain the arrangements relevant to purchases and customer requests.

Terms and Conditions: Purchase arrangements and the responsibilities associated with a transaction.

Terms of Service: Online shopping services and assistance connected with your purchase.

Payment & Security: Checkout methods, payment questions, transaction concerns, and refund handling.

Shipping Policy: Preparation, estimated delivery, shipping charges, tracking, and shipment assistance.

Return & Refund Policy: Return eligibility, product issues, shipping responsibilities, cancellations, and refunds.

Privacy Policy: Personal information handling and privacy requests.

Your Privacy Choices: Guidance on contacting us about relevant information preferences and rights.

These Terms of Use do not create an additional charge, deadline, or restriction that overrides the purchase rules stated on those pages.

Consistent Order and Return Rules

Order processing takes 1–3 business days after payment is confirmed. Standard delivery is estimated at 7–12 business days after shipment and is calculated separately.

Free standard shipping applies when the merchandise subtotal after discounts is US$49 or more, excluding taxes and shipping charges. Below that threshold, shipping is calculated and displayed at checkout.

Return requests must be made within 30 calendar days after receipt. Personal preference returns require unused products in their original condition, with original packaging and accessories. Customers cover return shipping costs.

A cosmetic that has been swatched, applied, or otherwise used does not meet the unused requirement for a personal preference return. These conditions do not automatically disqualify claims involving defects or order errors.

Approved return refunds are initiated to the original payment method within 5–10 business days after receipt, inspection, and approval of the returned item. If no return is required, the period begins when the refund is approved.

For a paid, unshipped order approved for cancellation, the refund is initiated within 5–10 business days after cancellation approval. Banks and payment providers may require additional posting time.

We do not charge restocking or cancellation fees. The detailed policies explain the complete conditions and process.

Access to Support and Consumer Remedies

If a website problem prevents you from finding information or requesting assistance, contact us by email. Describe what happened and include the relevant page or order reference.

A restriction on website activity does not prevent you from contacting us about a legitimate existing purchase.

You are not required to waive lawful complaints, payment-dispute options, or consumer remedies to receive support.

Nothing in these terms removes mandatory warranties, product safety responsibilities, remedies for defective or misdescribed goods, or liability that cannot lawfully be excluded.

Updates to These Terms

We may revise these Terms of Use as website functions, services, or business practices change. The current version will appear on this page with an updated date.

Where additional notice is required, updating the page does not replace that requirement.

Later revisions will not retroactively reduce agreed rights associated with an earlier purchase. If a provision cannot be enforced, the remaining provisions continue to apply to the extent permitted by law.

Contact us if you need clarification about a revision or its relationship to an existing purchase.

Website Support and Business Details

For questions about website access, content, these terms, or an existing order, contact the company operating Marzeluvo.

Brand Name: Marzeluvo

Company Name: Chongqing Huanyue Information Technology Co., Ltd.

Company Address: Room 9-2, Unit 2, No. 55 Chongqing Village, Lianglukou Subdistrict, Yuzhong District, Chongqing, China

Customer Support Email: service@marzeluvo.com

Support Hours: Monday–Saturday, 9:00 AM–6:00 PM EST

We aim to respond to customer inquiries within 1–2 business days.