Contact Us
Let’s Talk Beauty
Have a question about a cosmetic product, an available shade, or an order? Contact Marzeluvo at service@marzeluvo.com. We can help with product information, purchase updates, delivery concerns, and return or refund requests.
For questions before purchasing, include the product name or a link to its page and explain what you would like to know. If you are asking about ingredients, directions, or a particular product detail, identify the information you need so we can check the available details.
Help with Your Order
When contacting us about a purchase, please provide your order number and the email address used at checkout, together with a brief explanation of your request.
If an item arrives damaged, defective, incorrect, incomplete, or significantly different from its description, tell us what happened. Where possible, attach clear photographs of the product, its packaging, and the shipping label. For missing items, identify what you received and what was absent.
We will review the issue and arrange an appropriate replacement, refund, or return solution without additional costs to you arising from these problems.
If your concern involves irritation or another unwanted reaction, stop using the product and contact us with its name and the relevant order details. Please avoid sending sensitive health information that is unnecessary to explain your request.
Delivery Questions
If your parcel is delayed, tracking has stopped updating, or you believe it is missing, email us with your order number and any available tracking details.
We will review the shipment and investigate with the relevant carrier or fulfillment provider. We will help determine the next steps rather than leave you to resolve the matter with the carrier on your own.
If tracking shows “Delivered” but you have not received the parcel, let us know. That status alone will not prevent us from investigating your report.
Changes, Cancellations, and Returns
Contact us as soon as possible if you need to change or cancel an order. We will check its progress and confirm whether the request can still be accommodated.
To request a return, email us within 30 calendar days after receiving your order. Include your order number, the item involved, and the reason for your request. Our Return & Refund Policy explains the conditions, costs, and refund process.
Please contact us before sending anything back. We provide the return address after reviewing your request. Do not send returns to the company address below.
Business and Support Details
Marzeluvo is operated by Chongqing Huanyue Information Technology Co., Ltd., which handles store sales, order processing, customer support, returns, and refunds.
Brand Name: Marzeluvo
Company Name: Chongqing Huanyue Information Technology Co., Ltd.
Company Address: Room 9-2, Unit 2, No. 55 Chongqing Village, Lianglukou Subdistrict, Yuzhong District, Chongqing, China
Customer Support Email: service@marzeluvo.com
Support Hours: Monday–Saturday, 9:00 AM–6:00 PM EST
We aim to respond to customer inquiries within 1–2 business days.