Terms and Conditions

Last Updated: October 15, 2026

Your Purchase with Marzeluvo

These Terms and Conditions explain the arrangements that apply when you purchase cosmetics and beauty essentials through Marzeluvo.

Marzeluvo is operated by Chongqing Huanyue Information Technology Co., Ltd. References to “we,” “us,” and “our” mean that company as the store operator. We are responsible for store sales, order processing, fulfillment arrangements, customer support, returns, and refunds.

Please review these terms before completing a purchase. Our Shipping Policy, Return & Refund Policy, and Payment & Security page provide further details about the purchase process. Our Privacy Policy explains how personal information is handled.

Nothing in these terms removes mandatory consumer rights or excludes responsibilities that cannot lawfully be limited.

Providing Accurate Purchase Details

You must have the legal capacity to make a purchase and authorization to use the selected payment method. If you cannot legally enter into the transaction yourself, a parent or legal guardian must make the purchase on your behalf.

Provide accurate contact, billing, and delivery information. Your email address is used for purchase communications, and your delivery address must contain the details needed to locate the recipient.

Before paying, check the products, selected shades or other options, quantities, delivery information, and final total.

If you discover an error afterward, email service@marzeluvo.com promptly. Do not include passwords, full payment card numbers, card security codes, or one-time authentication codes.

Product Descriptions and Your Selection

Each cosmetic product has its own formulation, shade, finish, features, directions, and precautions. Review the information for the particular item you are considering rather than assume that details for one product apply to another.

Check the available ingredient information and product directions before purchasing. If information important to your decision is missing or unclear, contact us so we can check the available details.

We do not claim that every product is hypoallergenic, fragrance-free, suitable for sensitive skin, or compatible with a particular ingredient preference unless the individual product information supports that statement.

Product photographs provide a visual reference. Lighting, screen settings, natural skin tone, and application can affect how a shade or finish appears. These variations do not excuse a product that is significantly different from its description.

Individual preferences and experiences can differ. We do not guarantee a particular cosmetic result beyond the claims supported by the product information.

Using Cosmetics as Directed

Follow the directions, warnings, storage instructions, and any expiry or period-after-opening information provided for the item.

Use products only for their intended purpose and application area. Do not assume that a product intended for one area is suitable for another.

If you experience irritation or another unwanted reaction, stop using the product. Contact us if you need assistance with a product-related request, and avoid sending sensitive health information unnecessary to explain the concern.

Do not use a product that appears damaged, contaminated, or unsafe. Keep the item and packaging available for review where practical.

These precautions do not remove our responsibilities for product safety, accurate descriptions, or remedies for defective goods.

Submitting an Order

Select the products, available options, and quantities you wish to purchase, then review your cart before checkout.

An order confirmation records the purchase details received by the store. It does not mean the parcel has already shipped. Payment confirmation, order preparation, and dispatch are separate stages.

We may contact you if information needed to process the purchase is incomplete or requires clarification.

If a payment cannot be confirmed, a product is unavailable, or another genuine issue prevents fulfillment, we will explain the issue and available next steps.

We will not substitute another product or shade, or increase the agreed purchase price, without your consent. If a paid order cannot be fulfilled and is canceled, the applicable payment will be refunded.

Prices and Payment Methods

Review the currency, merchandise subtotal, discounts, shipping charges, applicable taxes, and final amount displayed at checkout before submitting payment.

The payment methods available for your purchase are those presented during checkout. We do not guarantee that a particular card network, digital wallet, or other method is available for every transaction.

Your bank or payment provider may require verification, decline a payment, or display a temporary authorization. A pending entry is not necessarily a completed charge.

Separate currency-conversion or transaction fees may be applied by your financial institution under its own terms. Contact that institution for questions about its fees.

For suspected duplicate charges or uncertainty about whether an order was completed, contact us before making repeated payment attempts. Our Payment & Security page explains how to provide relevant transaction details safely.

Promotional Offers

If you use a promotional offer, review its stated conditions and confirm that the intended discount appears before payment.

Eligibility, minimum purchase amounts, expiry dates, and whether offers can be combined depend on the particular promotion.

Contact us before paying if a code does not work as expected. Do not assume that an additional discount will be applied after the transaction is completed.

Changes to future offers do not remove a discount already validly applied to your purchase.

Order Processing and Delivery

Order processing takes 1–3 business days after payment is confirmed. This preparation period is separate from delivery.

Standard delivery is estimated at 7–12 business days after shipment. These timeframes are estimates, not guaranteed arrival dates.

Business days for order processing, delivery estimates, and refund processing are Monday–Friday, excluding applicable public holidays. Customer support also operates on Saturdays.

Carrier disruptions, customs clearance, weather, public holidays, and other transport conditions can affect arrival.

If an unexpected issue affects preparation or your shipment appears overdue, contact us. We will review the order and explain the appropriate next steps.

Shipping Charges and Fulfillment

Free standard shipping applies when your merchandise subtotal after discounts is US$49 or more. Taxes and shipping charges do not count toward this threshold.

For a merchandise subtotal below US$49 after discounts, shipping is calculated and displayed at checkout before payment.

Orders are dispatched from company or partner fulfillment facilities and may originate overseas. Our company address identifies the store operator and does not establish the shipping origin of every parcel.

Tracking information is provided by email after shipment. Contact us if the message is missing, the tracking information does not work, or updates have stopped for an extended period.

Further delivery details are provided in our Shipping Policy.

Changes and Cancellations

Email service@marzeluvo.com as soon as possible if you need to correct an address, change a product or shade, adjust a quantity, or cancel an order.

We will check the order’s progress and confirm whether the request can still be accommodated. Sending a message does not itself confirm a change or cancellation.

The processing period is not a guaranteed window for changes or cancellation. Orders cannot be canceled after shipment.

We do not charge cancellation fees. For a paid, unshipped order approved for cancellation, we initiate a refund to the original payment method within 5–10 business days after approval.

Your bank or payment provider may require additional time to post the funds. An order that has already shipped may be eligible for a return after receipt under our Return & Refund Policy.

Delayed or Missing Deliveries

Contact us if delivery is taking longer than estimated, tracking has stopped progressing, or a parcel cannot be located. Include your order number and available tracking details.

We will investigate with the relevant carrier or fulfillment provider and help determine an appropriate resolution. We will not leave you to resolve a shipment problem with the carrier on your own.

If tracking shows “Delivered” but you have not received the package, let us know. That status alone will not prevent us from investigating your report.

For a shipment confirmed lost or unable to be delivered, we will arrange an appropriate replacement or refund based on the circumstances and applicable consumer rights.

Personal Preference Returns

You may request a return within 30 calendar days after receiving your order.

For personal preference returns, products must be unused, in their original condition, and accompanied by their original packaging and accessories. A cosmetic that has been swatched, applied, or otherwise used does not meet the unused requirement for this type of return.

If you received the product and shade ordered but prefer another option, the request is treated as a personal preference return.

Customers cover return shipping costs. Original shipping charges are generally nonrefundable for these returns.

If your order originally qualified for free shipping, we do not deduct an outbound shipping charge from the refund. We do not charge restocking fees.

Contact us before sending anything back. We provide return instructions and the return address after reviewing your request. Do not send returns to the company address below.

Damage, Defects, and Incorrect Items

Contact us as soon as reasonably possible if a product arrives broken, leaking, defective, incorrect, incomplete, or significantly different from its description.

Provide your order number and explain the problem. Where available, include clear photographs of the affected item, packaging, and shipping label. For missing items, identify what arrived and what was absent.

We will review the issue and provide an appropriate replacement, refund, or return solution without additional costs to you arising from the problem.

Opening a product does not automatically prevent review of a defect that becomes apparent after opening. Personal preference return conditions do not automatically disqualify these claims.

If you report irritation or another unwanted reaction, we will consider the circumstances. An individual reaction does not, by itself, establish whether the product is defective.

Refund Method and Timing

Approved refunds are initiated to the original payment method.

When a return is required, we initiate the refund within 5–10 business days after the returned item has been received, inspected, and approved.

If no return is required, the same processing period begins on the date the refund is approved.

Your bank or payment provider may need additional time to make the funds available after we initiate the refund.

Refund amounts reflect the amount actually paid for the affected items, taking account of discounts and applicable refundable taxes. Shipping charges are handled according to the return reason and our Return & Refund Policy.

If the original payment method has expired or closed, contact us so we can review the options available through the provider.

Responsible Website Use

Use the store lawfully and respect the privacy and rights of other visitors.

Do not submit fraudulent payment information, impersonate another person, attempt unauthorized access, introduce harmful code, or deliberately disrupt checkout and support services.

Where reasonably necessary to address suspected fraud or a security concern, we may restrict the affected activity. Such action does not remove legitimate obligations concerning purchases, refunds, or consumer remedies.

When sending photographs or documents to support, provide accurate information relevant to the request. Do not submit fabricated evidence or another person’s private information without authorization.

Store Content and External Services

Product descriptions, photographs, graphics, logos, and other store materials may belong to us or be used with permission.

You may view these materials for lawful personal browsing and shopping. Commercial reproduction or redistribution of protected content requires authorization unless permitted by law.

The store uses Shopify and other providers involved in payments, fulfillment, delivery, and related services. Independent providers may have their own terms and privacy notices.

Their involvement does not remove our responsibilities toward customers purchasing from Marzeluvo.

Personal Information

Personal information associated with browsing, checkout, subscriptions, and customer support is handled as explained in our Privacy Policy.

Our Your Privacy Choices page provides guidance on contacting us about applicable preferences and privacy requests.

Agreement to these purchase terms does not replace separate consent where consent is required for a particular use of information.

Please avoid sending sensitive information that is unnecessary for an order or support request.

Technical Problems and Consumer Protections

Website errors or service interruptions can occasionally affect browsing or checkout.

If an interruption leaves you unsure whether payment or an order was completed, contact us with the available details. We will check the relevant records and explain what we can confirm.

A technical issue does not automatically cancel an existing purchase or remove our obligations concerning an order, payment, or refund.

You are not required to waive lawful complaints, payment-dispute options, or consumer protections to receive support.

Nothing in these terms excludes liability that cannot lawfully be excluded or removes mandatory remedies for defective, misdescribed, or undelivered goods.

Complaints and Updates

If you have a complaint, email service@marzeluvo.com with your order number, a description of the concern, and the outcome you are seeking. We will review the relevant information and work with you toward an appropriate resolution.

Contacting us does not prevent you from using other remedies available under applicable law.

We may update these terms for future purchases as store practices change. The current version will appear on this page with an updated date.

Later revisions will not retroactively reduce agreed rights associated with an earlier purchase. If a provision cannot be enforced, the remaining provisions continue to apply to the extent permitted by law.

Business and Customer Support

For questions about these terms, products, orders, or store policies, contact the company operating Marzeluvo using the details below.

Brand Name: Marzeluvo

Company Name: Chongqing Huanyue Information Technology Co., Ltd.

Company Address: Room 9-2, Unit 2, No. 55 Chongqing Village, Lianglukou Subdistrict, Yuzhong District, Chongqing, China

Customer Support Email: service@marzeluvo.com

Support Hours: Monday–Saturday, 9:00 AM–6:00 PM EST

We aim to respond to customer inquiries within 1–2 business days.