Payment & Security

Last Updated: October 15, 2026

Paying for Your Marzeluvo Purchase

This page explains how to review checkout charges, complete payment, and request assistance with a transaction or refund.

Marzeluvo is operated by Chongqing Huanyue Information Technology Co., Ltd. We handle questions about store purchases, order charges, cancellations, and refunds.

For assistance, email service@marzeluvo.com with your order number where available. Please describe the concern without sending sensitive payment credentials.

Available Payment Options

The payment methods available for your purchase are displayed at checkout. Choose one of those options and follow the instructions associated with the selected provider.

We do not guarantee that a particular card network, digital wallet, or other payment method will be available for every transaction. The options presented during your checkout apply to your purchase.

Enter the requested billing information accurately. If your bank or payment provider requires verification, complete it through that provider’s payment interface.

Do not send card details by email or arrange payment through an unexpected or unverified message.

Reviewing Your Items and Total

Before paying, confirm the products, selected shades or other options, quantities, and delivery details in your order.

Review the displayed currency, merchandise subtotal, applicable discounts, shipping charges, taxes, and final amount due. Contact us before completing payment if a charge or product selection is unclear.

Free standard shipping applies when your merchandise subtotal after discounts is US$49 or more. Taxes and shipping charges do not count toward this threshold.

For a merchandise subtotal below US$49 after discounts, shipping charges are calculated and displayed at checkout before payment.

Your bank or payment provider may apply separate currency-conversion or transaction fees under its own terms. Contact that institution for clarification about its fees; you can contact us to confirm the amount associated with your Marzeluvo purchase.

Discounts at Checkout

If you use a promotional offer, review its published conditions and check that the intended discount appears before submitting payment.

Eligibility, minimum purchase amounts, expiry dates, and whether offers can be combined depend on the conditions of the particular promotion.

If a code does not work as expected, contact us before paying. Do not assume a discount will be added after the transaction has been completed.

A change to future offers does not remove a discount already validly applied to your purchase.

Understanding Payment Status

Submitting payment, seeing a pending bank entry, and completing an order can represent different stages of a transaction.

A payment provider may request authentication, decline a payment, or place a temporary authorization on funds. A pending authorization is not necessarily a completed charge.

If an attempted purchase did not complete but an amount remains pending, your bank or payment provider can explain its status and expected release timing.

If you are unsure whether an order was received, contact us before making repeated payment attempts. We will check the order information available to us.

Order processing takes 1–3 business days after payment is confirmed. Standard delivery is estimated at 7–12 business days after shipment and is calculated separately from processing.

For order processing, delivery estimates, and refund processing, business days are Monday–Friday, excluding applicable public holidays.

Failed or Declined Payments

If checkout reports that payment was unsuccessful, check your billing details and any verification instructions from your payment provider.

Your bank or provider may be able to explain whether a transaction limit, verification requirement, or another account issue prevented completion.

Before trying again, check for an order confirmation and review whether the transaction appears as pending or completed. Repeated attempts can create multiple pending authorizations.

For help locating an order, email service@marzeluvo.com with the checkout email address, approximate transaction time, amount, and any order reference available. Do not include full card details.

Duplicate or Unfamiliar Charges

Contact us if you believe you were charged twice or notice an unfamiliar transaction that may relate to Marzeluvo.

Include the following information where available:

• Your order number.

• The email address used at checkout.

• The transaction date, amount, and currency.

• A brief explanation of the concern.

If a screenshot would help, conceal full card numbers, account balances, and unrelated transactions before sending it.

We will review the relevant records available to us and help identify the appropriate next steps. If you suspect unauthorized use of your payment account, contact your bank or payment provider promptly as well.

Keeping Payment Details Private

Enter sensitive payment information only through the checkout or payment provider interface associated with your purchase.

Our customer support team will not ask you to email your full payment card number, card security code, account password, or one-time authentication code.

Use a device and connection you trust, keep your browser updated, and check the website address before entering payment details.

If a message claiming to represent Marzeluvo seems suspicious, contact service@marzeluvo.com directly before following payment instructions or sharing information. You can send us the message for review after removing private credentials.

No online transaction can be guaranteed free from every security risk. Our Privacy Policy explains how personal information associated with the store is handled.

Correcting or Canceling a Paid Order

If you notice an incorrect shade, product option, quantity, or address after payment, contact us as soon as possible with your order number and the requested correction.

We will check the order’s progress and confirm whether the change or cancellation can still be accommodated.

The 1–3 business day processing period is not a guaranteed window for changes or cancellation. Orders cannot be canceled after shipment.

We do not charge cancellation fees. For a paid, unshipped order approved for cancellation, we initiate a refund to the original payment method within 5–10 business days after approval.

Your bank or payment provider may require additional time to make the funds available.

Returning Funds to Your Payment Method

Approved refunds are initiated to the payment method used for the original purchase.

When a return is required, we initiate the refund within 5–10 business days after the returned item has been received, inspected, and approved.

When no return is required, the same processing period begins on the date the refund is approved.

These periods describe when we initiate the refund. Your bank or payment provider may need additional time to post the credit to your account.

If your original payment method has expired or the account has closed, contact us so we can review the options available through the payment provider.

If an expected refund has not appeared, send us your order number and the relevant refund details so we can check its status.

Return Costs and Refund Amounts

You may request a return within 30 calendar days after receiving your order.

For personal preference returns, items must be unused, in their original condition, and accompanied by their original packaging and accessories. Customers cover return shipping costs.

Original shipping charges are generally nonrefundable for personal preference returns. If your order originally qualified for free shipping, we do not deduct an outbound shipping charge from your refund. We do not charge restocking fees.

For damaged, defective, incorrect, or missing items, or items significantly different from their description, we provide an appropriate replacement, refund, or return solution without additional costs to you arising from the issue.

Refund amounts reflect the amount actually paid for the affected items, including relevant discounts and applicable refundable taxes. Shipping charges are handled according to the return reason.

Please read our Return & Refund Policy and contact us before sending anything back. The return address is provided after review; do not send returns to the company address below.

Payment Support and Business Details

For questions about checkout, a payment status, a charge, a cancellation, or an approved refund, contact our support team. Include your order number whenever possible.

Brand Name: Marzeluvo

Company Name: Chongqing Huanyue Information Technology Co., Ltd.

Company Address: Room 9-2, Unit 2, No. 55 Chongqing Village, Lianglukou Subdistrict, Yuzhong District, Chongqing, China

Customer Support Email: service@marzeluvo.com

Support Hours: Monday–Saturday, 9:00 AM–6:00 PM EST

We aim to respond to customer inquiries within 1–2 business days.