Terms of Service
Last Updated: October 15, 2026
Shopping and Support at Marzeluvo
These Terms of Service apply when you browse the Marzeluvo store, purchase cosmetics and beauty essentials, or request assistance connected with our products and your orders.
Marzeluvo is operated by Chongqing Huanyue Information Technology Co., Ltd. References to “we,” “us,” and “our” mean that company as the store operator. We handle store sales, order processing, fulfillment arrangements, customer support, returns, and refunds.
Please read these terms alongside our Terms and Conditions, Shipping Policy, Return & Refund Policy, and Payment & Security page. Our Privacy Policy explains the handling of personal information.
These pages address different parts of the same shopping experience. They do not establish separate or conflicting processing periods, shipping estimates, return conditions, or refund rules. Mandatory consumer rights remain unaffected.
Information You Provide
You must have the legal capacity to make a purchase and authorization to use the selected payment method. If you cannot legally enter into the transaction yourself, a parent or legal guardian must make the purchase on your behalf.
Provide accurate information when completing checkout or contacting us. This includes your name, email address, billing information, and complete delivery address.
Before payment, check the selected products, shades or other options, quantities, and final total. Contact us promptly if you discover an error after ordering.
Keep passwords and payment authentication details confidential. Our support team will not ask you to email full card numbers, card security codes, passwords, or one-time verification codes.
Choosing Cosmetics and Beauty Essentials
Read the information for each product before purchasing. Formulations, ingredients, shades, finishes, sizes, supplied accessories, and directions can vary between items.
A feature or claim stated for one product should not be assumed to apply to another. If a detail matters to your decision and is unclear, email service@marzeluvo.com so we can check the available information.
Product images provide a visual reference. Lighting, screen settings, skin tone, and application can affect how a shade or finish appears. These variations do not excuse an item that is significantly different from its description.
We do not claim that every product is hypoallergenic, fragrance-free, suitable for sensitive skin, or compatible with a particular ingredient preference unless the individual product information supports that statement.
Personal preferences and experiences differ. We do not promise a particular cosmetic result beyond the claims supported by the relevant product information.
Directions, Storage, and Product Concerns
Follow the directions, precautions, storage requirements, and any expiry or period-after-opening information supplied for the particular item.
Use cosmetics only for their intended purpose and application area. Do not assume that a product intended for one area is suitable for another.
If you experience irritation or another unwanted reaction, stop using the product. You may contact us with the product name, order number, and a brief description of the concern.
Please avoid sending detailed medical records or other sensitive health information unnecessary to explain a product-related request.
Do not use an item that appears damaged, contaminated, or unsafe. These precautions do not remove our responsibilities for product safety, accurate descriptions, or defective goods.
Receiving and Reviewing Orders
Checkout allows you to review your selected items, delivery details, charges, and final amount before submitting payment.
An order confirmation records the purchase details received by the store. It does not mean that your parcel has already shipped. Payment confirmation, preparation, and dispatch are separate stages.
We may contact you if information needed to complete the purchase is missing or requires clarification.
If stock is unavailable, payment cannot be confirmed, or another genuine issue prevents fulfillment, we will explain the situation and available resolution.
We will not substitute another product or shade, or increase the agreed purchase price, without your consent. If a paid order cannot be fulfilled and is canceled, the applicable payment will be refunded.
Payment Questions
Use one of the payment methods presented at checkout. Available options can differ between transactions, so a particular card network, wallet, or other payment method is not guaranteed for every purchase.
Review the displayed currency, merchandise subtotal, discounts, shipping charges, applicable taxes, and final total before paying.
Your bank or payment provider may require verification, decline a transaction, or display a temporary authorization. A pending authorization does not necessarily represent a completed charge.
Separate currency-conversion or transaction fees may be applied by your financial institution under its own terms.
If you are unsure whether an order was completed or suspect a duplicate charge, contact us before making repeated payment attempts. Our Payment & Security page explains what information helps us review the transaction.
Processing and Delivery Estimates
Order processing takes 1–3 business days after payment is confirmed. This covers preparation before shipment.
Standard delivery is estimated at 7–12 business days after shipment. Delivery time is calculated separately from processing time.
For order processing, delivery estimates, and refund processing, business days are Monday–Friday, excluding applicable public holidays. Customer support also operates on Saturdays.
These timeframes are estimates, not guaranteed arrival dates. Carrier disruptions, weather, customs clearance, public holidays, and other transport conditions can affect delivery.
If preparation is unexpectedly delayed or your parcel appears overdue, contact us so we can review the order and explain the next steps.
Shipping Charges and Dispatch
Free standard shipping applies when your merchandise subtotal after discounts is US$49 or more. Taxes and shipping charges do not count toward the threshold.
For a merchandise subtotal below US$49 after discounts, shipping charges are calculated and displayed at checkout before payment.
Orders are dispatched from company or partner fulfillment facilities and may originate overseas. Our company address identifies the store operator and does not establish the shipping origin of every parcel.
Tracking information is sent by email after shipment. Contact us if the message is missing, the tracking details do not work, or updates have stopped for an extended period.
Our Shipping Policy explains the delivery arrangements in more detail.
Assistance with Shipment Problems
Email service@marzeluvo.com if a parcel is delayed, appears lost, or cannot be located. Include your order number, tracking reference if available, and any relevant carrier messages.
We will review the shipment and investigate with the relevant carrier or fulfillment provider. We will not leave you to resolve the matter with the carrier on your own.
If tracking shows “Delivered” but you have not received the parcel, check any delivery photograph or location note and let us know if it remains missing.
A delivered status alone will not prevent us from investigating your report. If a shipment is confirmed lost or cannot be delivered, we will arrange an appropriate replacement or refund based on the circumstances and applicable consumer rights.
Order Changes and Cancellations
Contact us as soon as possible if you need to correct an address, change a shade or product, adjust a quantity, or cancel an order.
We will check the processing status and confirm whether the request can still be accommodated. Sending a request does not itself confirm the change or cancellation.
The 1–3 business day processing period is not a guaranteed window for changes or cancellation. Orders cannot be canceled after shipment.
We do not charge cancellation fees. For a paid, unshipped order approved for cancellation, we initiate a refund to the original payment method within 5–10 business days after approval.
Your bank or payment provider may require additional time to post the funds.
Returns for Personal Preference
You may request a return within 30 calendar days after receiving your order.
For personal preference returns, products must be unused, in their original condition, and accompanied by their original packaging and accessories. A cosmetic that has been swatched, applied, or otherwise used does not meet the unused requirement for this type of return.
If you received the product and shade ordered but prefer a different option, the request is treated as a personal preference return.
Customers pay return shipping costs. Original shipping charges are generally nonrefundable for these returns. If your order originally qualified for free shipping, we do not deduct an outbound shipping charge from the refund.
We do not charge restocking fees.
Contact us before sending anything back. We provide the return address after reviewing your request. Do not send returns to the company address listed below.
Damage, Defects, and Order Errors
Contact us as soon as reasonably possible if an item arrives broken, leaking, defective, incorrect, incomplete, or significantly different from its description.
Explain the issue and provide your order number. Where available, include photographs of the product, packaging, and shipping label. For missing items, identify what arrived and what was absent.
Keep the affected item and packaging available during the review where practical. If the item is broken or leaking, wait for our instructions before arranging a return.
We will provide an appropriate replacement, refund, or return solution without additional costs to you arising from the issue.
Opening an item does not automatically prevent review of a defect discovered afterward. Personal preference return conditions do not automatically disqualify a defective-product claim.
If you report an unwanted reaction, we will consider the circumstances. An individual reaction does not, by itself, establish whether the product is defective.
Refund Processing
Approved refunds are initiated to the original payment method.
When a return is required, we initiate the refund within 5–10 business days after the returned item is received, inspected, and approved.
If no return is required, the same processing period begins on the date the refund is approved.
Your bank or payment provider may need additional time to make the funds available after we initiate the refund.
Refund amounts reflect the amount actually paid for the affected items, taking account of discounts and applicable refundable taxes. Shipping charges are handled according to the return reason.
If the original payment method has expired or closed, contact us so we can review the options available through the provider.
Our Return & Refund Policy contains the complete conditions and procedure.
Promotional Offers
Review the conditions of any promotional offer before using it. Eligibility, minimum purchase amounts, expiry dates, and whether offers can be combined depend on the particular promotion.
Enter any required code before payment and confirm that the intended discount appears in the order summary.
Contact us before paying if a code does not work as expected. Do not assume that a discount will be added after the transaction is completed.
Changes to future offers do not remove a discount already validly applied to your purchase.
Appropriate Use of the Store
Use the website and support services lawfully and respect the rights and privacy of others.
Do not place fraudulent orders, submit unauthorized payment information, impersonate another person, access private records without permission, introduce harmful code, or deliberately disrupt the store.
When supplying information for a return or product concern, provide accurate details. Do not submit fabricated evidence or another person’s confidential information without authorization.
We may restrict activity where reasonably necessary to address suspected fraud, misuse, or a security threat. Such action does not remove legitimate obligations concerning existing purchases, refunds, or consumer remedies.
Store Materials and Submitted Content
Product descriptions, photographs, graphics, logos, and other website materials may belong to us or be used with permission.
You may view these materials for lawful personal browsing and shopping. Commercial copying, redistribution, or other use of protected content requires authorization unless permitted by law.
Purchasing a product does not transfer intellectual property rights in the store’s content or branding.
You retain any rights you hold in photographs or other materials submitted to support. Sending a product photograph for a customer service request does not, by itself, authorize its use in advertising.
Service Providers and Privacy
Marzeluvo uses Shopify for its online store and works with providers supporting payments, fulfillment, shipping, communications, and related services.
Independent providers may have their own terms and privacy notices. Their involvement does not remove our responsibilities toward customers purchasing from Marzeluvo.
Our Privacy Policy explains the handling of personal information. Our Your Privacy Choices page provides guidance on contacting us about applicable preferences and requests.
Agreement to these terms does not replace separate consent where consent is required for a particular activity.
Technical Issues and Continuing Responsibilities
Maintenance, technical faults, or external service problems can occasionally affect browsing or checkout.
If an interruption leaves you unsure whether an order or payment was completed, contact us with the available details. We will check the relevant records and explain what we can confirm.
A service interruption does not automatically cancel an existing purchase or remove obligations concerning an order, payment, return, or refund.
You are not required to waive lawful complaints, payment-dispute options, or consumer protections to receive support.
Nothing in these terms excludes liability that cannot lawfully be excluded or removes mandatory remedies for defective, misdescribed, or undelivered goods.
Complaints and Changes to These Terms
For a complaint, email service@marzeluvo.com with your order number, a description of the issue, and the outcome you are seeking. We will review the relevant information and work with you toward an appropriate resolution.
Contacting us does not prevent you from using other remedies available under applicable law.
We may update these terms as store services or business practices change. The current version will appear on this page with an updated date.
Later revisions will not retroactively reduce agreed rights associated with an earlier purchase. Where additional notice is required, updating this page does not replace that requirement.
If a provision cannot be enforced, the remaining provisions continue to apply to the extent permitted by law.
Contacting Marzeluvo
For questions about these services, products, orders, or store policies, contact the company operating Marzeluvo.
Brand Name: Marzeluvo
Company Name: Chongqing Huanyue Information Technology Co., Ltd.
Company Address: Room 9-2, Unit 2, No. 55 Chongqing Village, Lianglukou Subdistrict, Yuzhong District, Chongqing, China
Customer Support Email: service@marzeluvo.com
Support Hours: Monday–Saturday, 9:00 AM–6:00 PM EST
We aim to respond to customer inquiries within 1–2 business days.